Located in the heart of East Wenatchee, Alignment Pros & Express Lube has steadily built a reputation as one of Central Washington’s most dependable auto service providers. As a Napa Certified Repair Facility, the shop brings national-level service standards to a local customer base, blending technical excellence with a deeply rooted philosophy of honesty, transparency, and operational efficiency.
Founded by Eugen Capusan in 2017, who serves as both owner and CEO, the business was created with a mission to offer essential automotive maintenance and repairs without the high-pressure sales tactics often associated with the industry. This mission is carried out daily through a service model that emphasizes 100% customer service satisfaction, clarity, respect, and same-day turnaround in most cases. From oil changes and alignments to brake replacements, suspension diagnostics, tire sales, mounting and balancing, and air conditioning service, the team at Alignment Pros & Express Lube handles a wide range of maintenance needs while ensuring customers understand every step of the process.
One of the defining aspects of the business is its commitment to open communication. Rather than pushing unnecessary repairs, technicians walk customers through each diagnosis, pointing out what issues need urgent attention and what can safely be postponed. This approach empowers customers to make informed decisions without pressure, cultivating long-term trust rather than one-time transactions. As Capusan notes, “We take our customers into the bay and show them exactly what’s going on with their vehicle. It’s not about sales, it’s about honest and transparent customer service.”
This philosophy has translated into measurable success. The shop maintains hundreds of five-star reviews across platforms such as Google, CARFAX, and Yelp, with many customers citing the friendly, knowledgeable and fast staff, thorough service. Additionally, recognition from CARFAX as a top-rated service center places the shop among the most trusted facilities in the region.
Speed of service is another cornerstone of the business. In most instances, vehicle maintenance and repairs are completed within the same day, contingent upon parts availability. Oil changes come with additional value-added services such as a 21-point inspection, fluid top-offs, window cleaning, and interior vacuuming, all included at no extra charge. For returning customers, loyalty discounts of up to 20% are also available, reinforcing the business’s commitment to ongoing service relationships. Alignment Pros & Express Lube, has built trust with their customers with over 75,000 vehicles serviced in almost 8 years since established. I opened this shop as a result of lack of honesty, lack of trusted auto repairs shops in the valley. I wanted to be different than what I saw offered to the customers when I first moved here from the Seattle area 15 years ago and I was one of those customers. I brought a different culture here from Seattle where I had a Body Shop for 15 years. There is enough business for everybody in the Valley, and there is no need for dishonesty if you want to build a strong and successful business, Capusan said.
Cleanliness and professionalism are also high priorities. The facility is often noted as one of the cleanest in the valley, a point that reflects the company’s attention to detail and respect for its clientele. Each staff member, trained, experienced, and customer-focused works to maintain a welcoming, courteous and efficient environment from check-in to checkout.
Being a Napa Certified Repair Facility further enhances Alignment Pros & Express Lube’s credibility. This certification not only confirms that technicians meet high standards for service quality, but it also gives customers access to a nationwide warranty program. If repairs are needed while traveling, customers can visit any Napa-certified facility across the country to have the work addressed under warranty, a significant benefit that offers both convenience and peace of mind. Now Capusan said we offer a VIP Gold card to our loyal customers. Just come in and spend over 250 dollars and you will receive 10 to 20% off all your services. After that your discounts will be applied to any service and to any amount you spend with us in the future, either it’s an oil change or a brake job, you will receive a 10 – 20% discount just by being a VIP card holder.
In an automotive repair industry that often struggles with trust and transparency, Alignment Pros & Express Lube distinguishes itself through a combination of certified expertise, fast service, and an unwavering commitment to ethical customer engagement. It’s a model that resonates with drivers who are looking for more than just a fix, they’re looking for a service partner they can rely on for them and their whole family.
For more information, visit the official website, connect on Facebook, or read firsthand customer experiences on CARFAX, Yelp, and NAPA Online.
