Nucleus, a technology company operating in the telecommunications space, has developed a free AI phone system designed to manage and respond to business phone calls. The platform, created by a founding team with more than three decades of industry experience, was built to address increasing customer expectations around phone accessibility and real-time communication.
The service provides a free business phone number in the United States or Canada and assigns an AI Assistant to handle inbound calls on behalf of the business. This AI Employee can be customized with specific business information to provide relevant responses during calls. It also can transfer calls to team members and allows users to define working hours and message delivery preferences. When team members are not available, the AI will take a message as an office receptionist might do.
The platform includes several features such as conversational voice responses, call routing, message transcription, and reporting tools. Businesses can input information about their services or operations through a web-based portal, which informs how the AI handles inquiries. Other tools such as sentiment analysis and audio enhancement filters are included to improve interaction quality.
Peter Cross, a Co-Founder and Vice President of Customer Experience at Nucleus, stated the system was designed with small and medium-sized businesses in mind, where missed phone calls can have an operational impact. The company indicates that the AI tool operates continuously and can function as a first point of contact when business owners or staff are unavailable.
The service includes options for team collaboration, with the ability to transfer calls to multiple individuals depending on availability. Users also receive notifications of missed interactions via email and can access a dashboard that displays call summaries and basic analytics.
A version of the service is available at no cost to users, with additional functionality offered under a separate premium tier. The company maintains that both models aim to support business owners in maintaining consistent communication with their customers, particularly in environments where responsiveness is essential.
According to publicly posted materials, the platform has been adopted by businesses in sectors such as fitness, media, and healthcare. Case studies hosted on the company’s website provide examples of how organizations have incorporated the system into their communication workflows.
Nucleus’ core development team has a longstanding background in telecom operations and product development. The concept for the platform originated from internal observations about customer behavior, particularly the tendency for missed calls to result in lost contact opportunities. The current offering reflects a technical response to that challenge.
Additional materials, including an overview of product functionality and platform walkthroughs, are available via the company’s public channels. A recent blog post provides an in-depth description of the tool’s features and use cases.
For more information, visit nucleus.com or email pcross@corp.nucleus.com. A detailed product overview is also accessible on Bizcocho and on YouTube. User implementation examples are available through case studies linked on the website.