When a patient opens a medical bill, confusion often follows. Providers, meanwhile, struggle to keep their practices financially healthy while navigating ever-changing payer requirements. In this space of stress and misunderstanding, Therapay Business Solutions, LLC (TBS) has built a different kind of billing company—one that prioritizes not just processing claims, but also empowering both providers and patients through education and support.
Founded by Laura McKinzie-Hinton, MBA, CRCR, and based in New York, TBS just marked its first year in business. What sets the company apart is not simply its results, but its philosophy. “Our first year has been about building trust, delivering results, and positioning TBS as more than a billing vendor. We are a true partner in the revenue cycle,” says McKinzie-Hinton.
A Mission to Serve Both Sides of the Equation
Traditional billing firms often focus narrowly on provider reimbursements. TBS, however, was created on the belief that financial clarity should extend beyond the provider’s office. Its dual mission balances efficiency with empathy—helping providers secure timely payments while ensuring patients feel informed rather than overwhelmed.
For providers, the company offers comprehensive services such as billing support, credentialing, payer enrollment, and denial prevention strategies. For patients, TBS has developed resources that reduce confusion and provide step-by-step guidance in understanding medical bills. This blend of services reflects McKinzie-Hinton’s vision that healthcare billing should be transparent and supportive at every stage.
Milestones from the First Year
In just twelve months, TBS has introduced initiatives that highlight its commitment to education and innovation. Among the company’s key accomplishments:
- Educational Resources: A growing library of ebooks and playbooks tailored for revenue cycle professionals, offering practical, easy-to-use guidance.
- Community Support Program: Workshops and resources that give patients clearer insight into their medical bills, reducing stress and building trust.
- Credentialing and Enrollment Expansion: Streamlined services to save providers valuable time and reduce administrative burdens.
- Training Sessions: Hands-on education for billing teams and provider offices, designed to improve financial communication across the care continuum.
“As healthcare evolves, we are committed to evolving with it. From embracing automation to scaling our community initiatives, we are building a model that balances efficiency with empathy,” McKinzie-Hinton explains.
What Sets Therapay Apart
Several qualities distinguish TBS in an industry often driven by volume and speed. The company’s focus on both providers and patients is rare, as most revenue cycle firms prioritize only one audience. Its investment in practical education—translating complex processes into clear, actionable steps—is another defining strength.
At the core of this work is leadership. With more than 15 years of revenue cycle experience and industry credentials, McKinzie-Hinton brings deep expertise that ensures every solution is both practical and forward-looking. Still, it is the company’s human-centered approach that leaves the most lasting impression. By placing transparency and trust alongside efficiency, TBS has established itself as more than just a billing partner—it has become an advocate for better financial communication in healthcare.
Looking Toward the Future
Celebrating its first anniversary is a milestone, but for TBS, it marks only the beginning. The company plans to expand its digital resource library, strengthen its community initiatives, and further integrate technology that streamlines billing processes. For McKinzie-Hinton, these goals all connect to a larger mission.
“Every claim we process and every patient we educate is part of a bigger mission. We want to make healthcare billing less daunting and more transparent for everyone involved,” she says.
Learn More
Therapay Business Solutions continues to expand its work with healthcare providers while building programs that educate and support patients. To learn more about services, resources, and upcoming initiatives, visit Therapay Business Solutions. Additional information can be found on LinkedIn or through The Billing Blueprint.
