Why Fieldmagic Now Gives Away $12,000 Software

For a two-person fire safety business, compliance has long carried a hidden cost. Regulators demand detailed inspection records, complete asset histories, and audit-ready reporting. Yet the software built to handle that work has commonly cost upwards of $12,000 a year. For small contractors, that price has been a locked door. Many have run critical safety work on paper, spreadsheets, and a patchwork of disconnected apps. Fieldmagic is changing that equation, and the shift could reshape how small service businesses across the United States and Canada approach compliance.

A Platform Built for Compliance From the Start

Fieldmagic was founded in 2015 by Glenn Richmond, a software entrepreneur with a long background in CRM and business systems. Richmond saw a market split in two. On one side sat generic tools that could not handle compliance. On the other sat expensive enterprise platforms built for large operators. Field service businesses working under strict regulatory requirements were stuck choosing between them. Fieldmagic was designed to close that gap.

The platform serves compliance-heavy industries, including fire services, HVAC, electrical, plumbing, security, and maintenance. It gives service businesses one system to run their entire operation. That means quoting, scheduling, dispatching technicians, tracking time and materials, managing assets, and invoicing, all in a single place.

What sets Fieldmagic apart is that compliance was built into its foundation rather than added on later. Inspection checklists with defined pass and fail criteria, detailed asset and service histories, and audit-ready records sit at the core of the platform. In industries like fire protection and electrical work, where a missed inspection carries real consequences, that distinction matters.

Removing the Price Barrier for Small Teams

Fieldmagic now offers its full compliance-grade platform free for teams of up to five users. A two-person fire safety business or a small electrical contractor can access the same scheduling, inspection checklists, asset tracking, and reporting tools that large operators pay thousands of dollars for, without a license fee. Because Fieldmagic works seamlessly with QuickBooks Online and Xero, teams can get started without changing how they handle their books.

The decision reflects a clear conviction from the company's founder.

"Small contractors do some of the most important safety work in the country, yet they've been priced out of the tools that help them do it properly. We built Fieldmagic to change that. A two-person fire safety business deserves the same quality of software as a national provider," said Glenn Richmond, Founder of Fieldmagic.

Small operators make up the majority of the field service industry. When compliance records improve across that whole base, the benefits extend far beyond any single business. Buildings get safer, audits run smoother, and fewer inspections slip through the cracks.

"Compliance isn't optional, and neither should good software be. When small teams can capture inspections, track assets, and produce audit-ready reports without paying thousands of dollars a year, everyone benefits, from the business owner to the building occupants," Richmond added.

How the Work Flows, From Field to Office

In the field, technicians use the Fieldmagic mobile app to capture photos, scan barcodes, complete inspection checklists, and collect payments on site. The app is offline-capable, so work does not stop when connectivity does. Back in the office, managers get a full view of every client, site, asset, and service history. A self-service portal keeps customers informed without adding to the team's workload.

The accounting integrations remove one of the most common sources of friction. Jobs flow straight through to invoicing and accounting without double entry. For small and mid-sized businesses, that means QuickBooks Online and Xero. For larger organizations, Fieldmagic connects with enterprise systems including Microsoft Dynamics 365 Business Central and SAP.

That range is deliberate. Many platforms force businesses to switch systems as they grow. Fieldmagic scales from a two-person crew to a large enterprise within one platform. Everything from quoting and scheduling to field work, payments, and invoicing runs in the same system, backed by more than a decade of experience in the field service market.

Experience Put to Work for Those Who Need It Most

Fieldmagic already supports large, complex service operations. The company is now using that hard-won experience to serve businesses of every size. For Richmond, that is the point of the free plan.

"We've spent more than a decade building software that handles complex service operations for large organizations. Making it free for small teams lets us put that experience to work for the businesses that need it most," he said.

The approach is paying off in the field. Customers point to ease of use and reliability as reasons they stay.

"It is very easy to use and train new people to use. It really has not given us any problems over the three years that we have used it. It is also really good for our customers as it has an awesome and powerful asset tracking system," said one user, ActivTec.

Onboarding is designed to be fast, with a typical go-live within fourteen days. The platform also supports multiple languages and regional formats, which helps teams operating across different markets keep a single source of truth. Rather than juggling spreadsheets and disjointed apps, businesses get one connected system.

What This Means for the Industry

The real significance of this move reaches beyond any one company. Essential safety work has often been performed by the smallest operators, and those operators have had the least access to professional compliance tools. By removing the license fee for teams of up to five users, Fieldmagic is narrowing that gap. The contractor inspecting fire systems in a local building now has access to the same inspection logic, asset records, and reporting that national providers rely on.

That shift can lift the standard of record keeping across an entire industry. Better records mean fewer missed inspections, cleaner audits, and greater accountability. For building occupants who never see the software behind the scenes, the outcome is simply a safer place to work and live.

Fieldmagic has set out to prove that the quality of a company's compliance tools should not depend on the size of its payroll. For small contractors who have long made do with paper and workarounds, that is a meaningful change.

Getting Started

If you run a small, medium or large field service team in fire protection, HVAC, electrical, plumbing, security, or maintenance, you can now access compliance-grade software without a license fee. Explore the free plan for up to five users, connect your existing QuickBooks Online or Xero account, and move your inspections, assets, and reporting into one system. Visit Fieldmagic to see how quickly your team can go live and leave the spreadsheets behind for good.

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