Explore how getai.cc is helping contact centre leaders thrive in the era of AI with actionable insights, human-centric resources, and ongoing community support.
The Future of Contact Centres: Empowering Leaders in the Age of AI
As the world stands on the edge of another technological revolution, few industries are facing as much pressure and opportunity as the contact centre sector. Werner Tenten, Founder & Publisher of getai.cc, recognized early on that AI could both disrupt and elevate this space, changing the way businesses operate and empowering employees to reach new heights. In a world increasingly shaped by artificial intelligence, Werner’s journey from co-founding Genii AI & Analytics to launching getai.cc offers invaluable insight into the evolving landscape of contact centres and their role in shaping a human-centric AI future.
For Tenten, it wasn’t just about predicting a technological shift — it was about preparing leaders and teams for it. “AI isn’t just a threat to the contact centre industry. It’s a transformative opportunity. We’ve seen it with every industrial revolution,” Tenten says. “While some tasks and functional responsibilities are displaced, new opportunities emerge that require a more sophisticated skill set, ones that cannot be automated. The key to success lies in embracing AI while ensuring human workers are positioned to thrive alongside it.”
A Vision for Human-Centric AI in Contact Centres
The founding of getai.cc in August 2025 was not a decision born out of fear or resistance but rather out of a deep-seated belief that AI, when applied responsibly, has the potential to elevate the human experience in contact centres. In an industry where customer service is a lifeblood, the integration of AI promises not just operational efficiency but a re-imagining of what it means to serve and connect with clients.
Tenten’s experience as a former AI company co-founder provided him with a unique perspective. At Genii AI & Analytics, he witnessed firsthand the impact of AI on the workforce. Recognizing the need for adaptive skill sets, Tenten was instrumental in launching an academy aimed at helping people transition to more valuable, cognitive roles — positions where AI could not compete. This initiative, born from his belief in human potential, set the stage for getai.cc’s ongoing mission.
“I saw too many people left behind when the shift toward automation began,” Tenten recalls. “At Genii, we worked to ensure that AI wasn’t just a tool to replace tasks or functional responsibilities but a way to help people enhance their skills, adding value in areas where human cognition was irreplaceable. I want getai.cc to be the platform where we help leaders make sure no one gets left behind.”
Tackling the Challenges of AI Adoption in Contact Centres
When it comes to AI in contact centres, the stakes are high. While the promise of increased efficiency, reduced costs, and enhanced customer service is enticing, the journey is not without its challenges. For contact centre leaders, the adoption of AI requires more than just buying new software — it requires a shift in mindset and a dedication to continuous learning.
“AI isn’t a one-time fix. It’s an ongoing journey,” Tenten explains. “The tools and systems we use today will soon become obsolete. That’s why I believe it’s critical to build a culture of continuous AI learning and adaptation. We can’t just teach employees once and expect them to be ahead of the curve. It’s about fostering a community where learning and growth never stop.”
getai.cc stands apart from other platforms by offering practical resources that separate hype from reality. Rather than pushing the latest trends or making promises that can’t be kept, Tenten’s platform focuses on the actionable steps contact centre leaders can take to integrate AI responsibly and sustainably. The emphasis is on human-centric AI — where technology complements the workforce, not replaces it.
Through detailed analysis, real-world case studies, and actionable insights, getai.cc helps leaders navigate the complexities of AI adoption. The platform becomes a space not just for learning but for community-building, where professionals in the contact centre industry can connect, share experiences, and support each other in their journey.
Why getai.cc Is Different: The Human Element in AI
What truly sets getai.cc apart in a crowded space is its unwavering focus on the people behind the technology. AI may be the tool driving the change, but it’s the people who make the real impact. Tenten’s commitment to human-centric AI is woven into every resource, article, and community initiative on the platform.
“AI has the potential to free up human talent for more meaningful work,” Tenten says. “But it requires us to be proactive, to teach leaders how to equip their teams with the skills they need to succeed in an AI-powered environment.”
Through getai.cc, Tenten provides a vision where AI is not an antagonist but an ally — one that can help workers focus on tasks that require empathy, human-to-human connection, “out-of-the-box” creativity, complex decision-making, and a range of human qualities & skills that AI will unlikely master. It’s about creating an ecosystem where AI amplifies human abilities, allowing workers to move up the value chain rather than be displaced by it.
A Call to Action: Leading the Charge in AI Adoption
As the generative AI race continues to unfold, contact centre leaders are at a critical crossroads. The decisions they make today will determine not just the success of their businesses, but the future of their workforce. Tenten’s message to industry leaders is clear: now is the time to act.
“AI will shape the future of contact centres — for better or worse,” Tenten concludes. “But the leaders who prepare now, who invest in continuous learning, and who foster an environment where AI and humans work together, will not just survive this transformation; they will thrive in it.”
By joining the community at getai.cc, leaders have access to the tools, knowledge, and networks needed to stay ahead of the curve. Whether it’s understanding the latest trends in generative AI, learning from industry case studies, or connecting with like-minded professionals, getai.cc offers the resources to ensure no one is left behind in this rapidly evolving landscape.
As AI continues to evolve, so too will the opportunities for contact centre leaders who take the initiative to empower themselves and their teams. The future is now — and with the right guidance, the promise of AI can be harnessed for the greater good of both business and humanity.
For more information, visit getai.cc and join the movement toward a more empowered, human-centric future in contact centres. Connect with Werner Tenten and the getai.cc community through the LinkedIn page for ongoing insights and discussions on AI in the contact centre industry.
